Student Finance England Contact: Phone Number, Email, and Support Guide

If you’re applying for university or already studying, you’ve likely heard of Student Finance England (SFE). It’s the service that helps fund tuition fees and living costs for students in England. Every year, hundreds of thousands of students rely on SFE to access financial support — but contacting them at the right time, with the right information, is key to avoiding delays or missed payments.

This guide from Bloomfinancials gives you a full breakdown of how to get in touch with SFE, including phone numbers, contact forms, and online tools. Whether you’re applying for a loan, chasing a payment, or trying to sort out a mistake, having the correct Student Finance England contact information will save you time and stress.

What is Student Finance England?

Student Finance England is the body responsible for handling student loans and grants for English-domiciled students attending university in the UK. It’s run by the Student Loans Company (SLC) on behalf of the UK government.

Services offered by SFE include:

• Tuition Fee Loans
  
• Maintenance Loans for living costs
  
• Postgraduate Master’s and Doctoral Loans
  
• Disabled Students’ Allowances
  
• Childcare Grant and Parents’ Learning Allowance
  
• Support for EU and migrant students (in some cases)
  
• Loan repayment and status updates
  

Understanding how to reach Student Finance England is crucial for managing your funding across your academic journey.

Why Students Need to Contact Student Finance England

Even if you apply online, there are several reasons why you might need to contact SFE directly:

• Checking the status of your student finance application
  
• Making changes to your course, university, or personal details
  
• Uploading or sending supporting documents
  
• Confirming income assessments for means-tested loans
  
• Asking about missed or delayed payments
  
• Repayment enquiries after graduation
  
• Getting evidence letters for landlords or embassies
  
• Discussing financial hardship or exceptional circumstances
  

Reaching the correct Student Finance England contact centre ensures your issue is handled correctly and quickly.

How to Contact Student Finance England: All Available Options

There are five main ways to get in touch with SFE:

1. Phone – Speak to an advisor directly (best for urgent matters)
   
2. Online Portal – Secure messaging and application tracking
   
3. Post – Submit official documents or ID verification
   
4. Social Media – For general advice only (no personal info)
   
5. Email – Used for specific document submissions when requested
   

Let’s break each down in detail.

Student Finance England Contact Number and Helpline Opening Hours

The best way to reach SFE for urgent queries is by calling their official helpline.

General Enquiries (Undergraduate and Postgraduate):
Phone: 0300 100 0607
Opening Hours:
Monday to Friday: 8 am – 8 pm
Saturday: 9 am – 4 pm
Closed Sundays and Bank Holidays

Textphone (for the hearing impaired):
0300 100 0622

Calling from outside the UK?
Use +44 141 243 3660

Call volumes are highest during results season (August–September), so try calling early in the morning or mid-week to avoid long wait times.

Email for Student Finance England

SFE doesn’t offer a public-facing email address for general queries. Instead, all secure messages must go through the online portal:

Gov UK Student Finance Portal:
https://www.gov.uk/student-finance

Once logged in, you can:

• Check your application status
  
• Upload documents
  
• Message SFE directly using the “Contact Us” feature
  

If SFE requests documents via email (such as a scanned ID), they will give you a secure email address and reference code.

When Should You Contact Student Finance England?

Timing matters when it comes to student finance. Here are the best times to reach out:

• February to May: Apply early for the next academic year
  
• June to August: Make changes or chase decisions
  
• August to September: Confirm details and resolve last-minute issues
  
• October to December: Payment problems and course corrections
  
• April to May: Final chance to apply for the current year’s funding
  

You can apply up to nine months after the start of your course, but contacting SFE early improves your chances of getting your loan before term starts

Documents You Need Before Contacting SFE

To save time, have the following ready when calling or messaging Student Finance England:

• Your Customer Reference Number (CRN)
  
• National Insurance number
  
• Passport or birth certificate (if verifying ID)
  
• University and course details
  
• Your or your parents’ income information
  
• Any correspondence or reference numbers
  

Being prepared will help resolve your issue in a single call or message.

Tuition Fee Loan vs Maintenance Loan: Who Do You Contact?

Both Tuition Fee Loans and Maintenance Loans are handled by Student Finance England, but the way the money is paid differs:

• Tuition Fee Loan – Paid directly to your university
  
• Maintenance Loan – Paid to your bank account each term
  

If your university is missing payment, SFE will deal with it directly. If your maintenance hasn’t arrived, check your bank details and enrolment status on the online portal, then call if needed.

Student Finance England vs Student Awards Agency Scotland

If you live in Scotland, your funding is handled by the Student Awards Agency Scotland (SAAS) — not SFE.

If you’re unsure which body applies to you, check your residency and where you lived before university.

Student Finance England vs Student Finance Wales

Welsh students must apply through Student Finance Wales (SFW). They offer slightly different loan and grant packages than England.

SFW tends to offer more non-repayable maintenance grants, reducing the amount you owe after graduation.

If you’ve moved between nations, contact the relevant agency based on where you normally live — not where you study.

How Long Does It Take for Student Finance to Be Processed?

After submitting a full application with supporting documents, most applications are processed within:

• 6 to 8 weeks during normal periods
  
• Up to 12 weeks during peak times (summer)
  

If you’re still waiting after this period, contact the Student Finance England contact number to chase progress.

What to Do If You Haven’t Received Your Student Loan Payment

If your loan hasn’t arrived:

1. Log into the Gov UK student finance portal and check your status
   
2. Make sure your bank details are correct
   
3. Confirm your enrolment has been sent by your university
   
4. Contact SFE by phone if needed
   

Delays are common in the first term but can usually be resolved with a quick call.

Loan status update from SFE

Sending Documents or Proof to Student Finance England

You can submit documents via:

• Online Upload (Preferred) – Through your SFE account
  
• By Post:
  Student Finance England
  PO Box 210
  Darlington
  DL1 9HJ
  

Never send original documents unless requested. Always use recorded delivery for important submissions.

Contacting Student Finance for Loan Repayments

If you’ve finished or left your course, loan repayment is handled by the Student Loans Company (SLC) — not SFE.

Contact Number: 0300 100 0611
Website: www.studentloanrepayment.co.uk

They’ll help you:

• Understand repayment thresholds
  
• Set up a direct debit
  
• Check the loan balance
  
• Get early repayment quotes
  

When Does the Student Finance Application Open and Close?

Each year, applications typically open in February. Deadlines are as follows:

• May/June: On-time applications for continuing students
  
• September: Final deadline for new students
  
• Nine Months Post-Start Date: Absolute last chance to apply
  

Missing these windows can delay your funding or prevent it entirely.

Student Finance England helpline opening hours

Can You Speak to a Real Person at Student Finance England?

Yes, you can speak to someone by calling the SFE helpline — but during peak periods, hold times may exceed 30–60 minutes.

To increase your chances of getting through:

• Call as soon as the lines open (8 am)
  
• Avoid Mondays and Fridays
  
• Try mid-week mornings or early afternoons
  

You can also send secure messages through your portal if your question isn’t urgent.

Should You Use Private Student Loans Instead of SFE?

While private lenders exist, Student Finance England offers the best terms for most students:

• No credit check
  
• Income-based repayments
  
• Interest linked to inflation, not profit
  
• Generous repayment thresholds
  
• Debt is written off after a set period
  

Private loans may offer flexibility, but often come with higher risk and interest. Always exhaust government options first.

Which Student Finance System is Best for UK Students?

The best option depends on where you live:

• England: Use Student Finance England
  
• Wales: Apply through Student Finance Wales
  
• Scotland: Go through SAAS
  
• Northern Ireland: Use Student Finance NI
  

For most English students, Student Finance England is the most accessible and affordable funding route. And with the right Student Finance England contact support, you can navigate the system with confidence.

What People want to Know about Student Finance England Contact

Need Help With Your Student Finance Application?

At Bloomfinancials.com, we specialise in helping students and families understand their funding options. Whether you’re stuck in the application, confused about income assessments, or need advice on repaying your loan — we’re here to help.